Our AIG service also offer a general service that support clients to access a variety of services that, they would normally find difficult to access without support.
This may include making appointments, advocating and communicating with school admissions and appeals, completion of bus pass applications, communicating with refuse collection services and access to many more services.
We offer both a drop in and an appointment system drop in sessions (client contact of 20 minutes or less).
Monday 10:00am – 5:00pm
Tuesday 10:00am – 5:00pm
Thursday 10:00am – 2:00pm
Friday 10:30am – 1:30pm
Where it is deemed by the advisor that client contact may take more than 20 minutes, client will be asked to attend a pre-arranged appointment on Thursdays between 2pm to 5pm.
We carry out benefit checks with the aim of maximising household income. We assist our clients to complete general welfare and pension applications forms, as well as ensuring clients are kept updated on the progress of their case.
Where necessary we also make appeals on behalf of clients, represent and support them at tribunals.
Our AIG service supports clients to manage their finances and debts. We support clients to ‘shop around’ for the best deal on various utility services such as gas, electricity, telephone and insurances etc.
We also support clients to communicate with service providers and where necessary advocating on their behalf to assist them to alleviate any concerns.
We provide information about the different types of housing that are available, from social housing, shared ownership, private renting to supported housing. We also support people with filling in the necessary housing forms and chasing up decisions as well as referral to specialised services if we are unable to help you.
Clients can expect that information discussed will be treated with the strictest of confidence and will not be shared with third parties unless the prior written consent of the client is obtained.
Please note if it is deemed that there is a risk of serious harm to clients or others, or a risk of a serious crime being committed then we may have to share information without the clients consent.
Interpreting & Translation Service
Our advisors are multilingual in both English and Arabic, therefore are able to offer a range of support from simple interpreting service to specialist translation of larger and more complex documents, such as marriage certificates and testimonials.
Information will be held in accordance with the Data Protection Act 1998 and will be used for monitoring and quality improvements purposes.
Clients have the right to see all the information held on them by the organisation in accordance with policy and procedures on data protection.
The YCA strives to deliver a quality and professional service. Where clients feel we have exceeded expectations or indeed fallen short, please in the first instance raise this with the organisations.
If you would like to make a one-to-one appointment
please contact Abdulhakim on 0121 525 3909.